SoulVi by Match Marvel
This notice explains specifically how SoulVi collects, uses, and deletes your biometric data during the one-time face verification process. It supplements our main Privacy Policy.
Face data is special-category / sensitive personal data under:
We process it only with your explicit, informed consent, which you give on the consent screen before the process begins.
During verification we collect exactly two things:
| Data | Description |
|---|---|
| Liveness video frames | A short sequence of frames captured by your front camera while you complete the challenge (blink twice, turn head left, turn head right) |
| Profile photos | The photos you already uploaded to your SoulVi profile — these are compared against the liveness frame |
We do NOT collect:
The liveness frame is used for exactly one purpose: confirming that the person in your profile photos is the same person completing onboarding.
The process:
The liveness frame is never written to disk, never stored in a database, and never uploaded to cloud storage.
Your profile photos already reside on our servers as part of your account. They are used for the comparison and continue to be stored as your profile pictures.
| Jurisdiction | Legal Basis |
|---|---|
| India | Explicit consent — DPDP Act 2023, Section 9(1); SPDI Rules 2011, Rule 5 |
| EU / UK | Explicit consent — GDPR Art. 6(1)(a) + Art. 9(2)(a) |
| Other | Explicit consent as required by applicable law |
You provide this consent on the dedicated consent screen before the camera is activated. You can withdraw it at any time (see Section 7).
| Role | Party | Location |
|---|---|---|
| Controller | SoulVi (Match Marvel Private Limited) | India |
| Face-matching processor | SoulVi's own server infrastructure (DigitalOcean) | India / regional data centre |
| Third-party facial recognition | None — we do not use any external facial recognition provider | |
We do NOT share your biometric data with:
| Data | Retention Period |
|---|---|
| Liveness frame | Zero — deleted immediately after comparison, never persisted |
| Face similarity score | Stored in your verification record for our safety audit log — deleted when you delete your account |
| Verification status (verified / unverified) | Stored as part of your profile — deleted when you delete your account |
| Profile photos | Retained until you delete them or delete your account |
Withdraw at any time from Settings → Privacy → Face Verification → Remove Verification. Your profile will show as "Unverified" but all other features remain accessible.
Deleting your SoulVi account permanently erases your verification record, score, and all associated data within 30 days. Profile photos are deleted immediately on account deletion.
Request a copy of data we hold about your verification by contacting puja.koli@matchmarvel.com.
If you believe we are processing your biometric data unlawfully, you can object at any time. We will stop processing within 72 hours while we review your objection.
In India, you may lodge a complaint with the Data Protection Board of India once operational. In the EU/UK, contact your local Data Protection Authority.
The liveness frame is:
Our server infrastructure undergoes regular security reviews. Access to verification systems is restricted to authorised engineers only.
If we make material changes to how we process biometric data, we will:
Grievance Officer / Privacy Contact
Name: Puja Koli
Match Marvel Private Limited
Email: puja.koli@matchmarvel.com
Mobile: 9226827265
Response time: within 72 hours · Resolution within 30 days